The first car rental service specification has been implemented

Lasted more than 4 months to complete the preparation of the "Qingdao city car rental service standards" has been officially implemented in September 1st, the implementation of the "standard", the end of the car rental industry in Shandong province has no formal specification of history.

      according to reports, the "standard" is divided into 10 chapters, respectively on the car rental industry the main business, rental vehicles, rental service personnel, service items, service process, service evaluation and other aspects to make specific provisions. "Norms" shows the local characteristics of Qingdao, taking into account the actual situation of Qingdao city as a tourist city, the provisions of foreign-related hospitality should be followed by foreign etiquette, and should be equipped with English information. The formulation of "standard" highlights the humanized service, and requires operators to have rescue service plan, set up rescue service telephone and other security measures. The lessee shall be allowed to carry out the trial operation of the vehicle. "Standard" to lease the lessee and the two party enterprise behavior more transparent, car rental business stores should be public service projects, the price and rental procedures, service commitment and supervision and complaint etc., have the relevant information, for the lessee to provide advisory services, waiting for.

      “ with the city's rapid development of social economy and the improvement of people's living standards, the city car rental industry showed rapid development momentum, and reveal some problems, such as leasing companies, small scale, low management level, service quality is uneven, and the specification of existing laws and regulations on car rental the industry is very few, need to regulate the control constraints through the service quality. ” City Transportation Bureau staff said, "norms" of the introduction, to further improve the management standard system of the car rental industry, service standard car rental companies, car rental services to achieve standardization, improve service quality, reduce service industry disputes, has positive significance to promote the healthy development of the industry. The next step, the City Transportation Bureau will organize the learning system of car rental enterprises and seriously implement the "norm", effectively regulate the car rental industry business order, improve the service level of the whole industry.